Arbolus Intelligence

DB Schenker

dbschenker.com · Essen, Germany

DB Schenker is a global logistics and supply chain services provider offering land transport, air and ocean freight, contract logistics, and supply chain management solutions for industrial, retail, and other commercial customers. The company operates warehouses, transport networks, and value-added logistics services to manage and optimize the movement and storage of goods worldwide. It generates revenue through freight forwarding, transportation services, and long-term logistics and contract management agreements.

Listed in
Revenue
$20.0B
Employees
76,000
Founded
1872
Headquarters
Essen, Germany

What 14 Arbolus experts think of DB Schenker

NPS distribution is positive, with seven experts rating 7-9 and three experts rating 4. High spenders display slightly stronger sentiment than low spenders. Approximately 30% report confirmed renewal intent, while another 40% are unsure. Stickiness is high among users with more than one year of adoption, but uncertainty exists among pilots and price-sensitive segments. Key themes include global coverage, service reliability, but also pricing and remnants of manual processes.Overall Customer Sentiment: Positive

Who reviewed DB Schenker

Total customers 14 12 current · 2 former
Reviews growth +8 in six months
Seniority of respondents
  • C-Suite 64% (9)
  • Director 21% (3)
  • Manager 14% (2)
Operations Leader Director NPS 9 Submitted Jul 2026
Revenue Leader Manager NPS 8 Will renew Submitted May 2024
Operations Manager C-Suite NPS 7 Undecided Submitted Apr 2026

Employer names and spend open in the full report, along with the other 11 customers.

Everything 14 customers told us about DB Schenker.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

7 Net Promoter Score, from 14 scored reviews
  • Promoters 4
  • Passives 7
  • Detractors 3

Cumulative NPS by month

+0 over 6 months
  • Dec 7
  • Apr 7
  • May 7
  • Jun 7
  • Jul 7
  • Aug 7

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 7 across 1 companies.

Praised

  • Extensive Global Network
  • Multimodal Transportation Capabilities
  • Operational Reliability and Support
  • Greater Automation

Criticised

  • Manual Processes
  • Pricing Sensitivity
  • Implementation Complexity
  • Technology Gaps

What customers say

Extensive Global Network
“I value DB Schenker's global network and experience managing complex international supply chains, which supports our multinational operations efficiently.”
Multimodal Transportation Capabilities
“I rely on DB Schenker for multimodal transportation and consistent service across regions, which improves our supply chain visibility and reduces complexity.”
Operational Reliability and Support
“DB Schenker's operational expertise and strong customer service have improved our shipment visibility, on-time performance, and customs compliance.”

Renewal intent

Plan to renew 36%
  • Will renew 4
  • Undecided 5
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 38% 8 answers
  • Director 0% 2 answers
  • Manager 100% 1 answer
  • 8.3/10 Average score from customers who will renew
  • 6/10 Average score from undecided customers
  • 6/10 Average score from customers not renewing

Report

Customer Report - Aug 2026 Aug 2026 14 + 0

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