Craters & Freighters
Craters & Freighters is a specialized packaging, crating, and freight shipping company that provides custom crating, protective packaging, and logistics services for high-value, fragile, and oversized items for commercial and residential customers across the United States. It operates through a network of franchise and company-owned locations, generating revenue from crating, handling, and transportation fees. The company serves industries such as electronics, fine art, medical equipment, and industrial machinery with domestic and international shipping solutions.
- Transportation & Fleet Management
- Field Service Management
- Revenue
- $60.0M
- Employees
- 300
- Founded
- 1990
- Headquarters
- Englewood, United States of America
What 5 Arbolus experts think of Craters & Freighters
NPS scores are primarily in the 6 to 9 range, with a mean around 7 indicating neutral to slightly positive sentiment. Two responses indicated NPS of 6 (neutral users), two responses NPS of 8 (positive influencers), and one response NPS of 9. Renewal intent is split: one 'Yes', one 'Not Sure', and three unknown. Implementation stage is split: two are in 'MoreThan1Year', one in 'Pilot', one in 'LessThan1Year', and one unknown. Longer-tenure customers and high spenders typically show higher satisfaction. Overall Customer Sentiment: Neutral to Slightly Positive
Who reviewed Craters & Freighters
- C-Suite 40% (2)
- Director 40% (2)
- Manager 20% (1)
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Sentiment
-20 Net Promoter Score, from 5 scored reviews- Promoters 1
- Passives 2
- Detractors 2
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 0% 1 answer
- 100% 1 answer
- 8/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
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