Cooper Industries
Cooper Industries is a business unit within Eaton that designs and manufactures electrical products and systems, including power distribution components, lighting, wiring devices, and safety solutions for commercial, industrial, utility, and residential customers. It generates revenue through the sale of these products and related services via distributors, OEMs, and direct enterprise channels worldwide.
- Cloud Infrastructure & Hosting
- IT Consulting & Implementation
- Revenue
- $6.0B
- Employees
- 28,000
- Founded
- 1833
- Headquarters
- Cleveland, United States of America
What 33 Arbolus experts think of Cooper Industries
NPS scores show a majority in the 7-10 (Promoters) range, with isolated detractors (NPS 3, 5, 6) at lower spend and offboarding stages. Renewal intent is strongly positive among high-value customers (>$100K), while non-renewal correlates with low spend and pilot/offboarding status. Most customers report being in the MoreThan1Year implementation stage, with new pilots concentrated in 2023-24. The main determinant of sentiment is perceived value delivered in operational stability and support.Overall Customer Sentiment: Positive
Who reviewed Cooper Industries
- C-Suite 64% (21)
- Director 18% (6)
- Manager 18% (6)
Employer names and spend open once the report publishes.
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Sentiment
6 Net Promoter Score, from 33 scored reviews- Promoters 8
- Passives 19
- Detractors 6
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 6 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 47%Plan to renew, by seniority
- 40% 10 answers
- 60% 5 answers
- 8.1/10 Average score from customers who will renew
- 7.4/10 Average score from undecided customers
- 5.3/10 Average score from customers not renewing
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