Collins Aerospace
Collins Aerospace is a global aerospace and defense supplier that designs, manufactures, and services avionics, aircraft interiors, mechanical systems, mission systems, and power and control technologies for commercial, business, and military aircraft, as well as space and defense applications. The company sells its products and aftermarket services to airlines, aircraft and defense OEMs, government and defense agencies, and other aerospace operators worldwide. It generates revenue through equipment sales, retrofits and upgrades, maintenance, repair and overhaul (MRO), and long-term service and support contracts.
- Revenue
- $26.0B
- Employees
- 80,000
- Founded
- 2018
- Headquarters
- Charlotte Harbor, United States of America
What 17 Arbolus experts think of Collins Aerospace
NPS scores range from 6-10, with multiple scores at the promoter end (9-10), particularly from high-spending influencers and users. Renewal intent is affirmative or positive among those disclosing it, with only one instance of 'No' and some 'Not Sure' from lower spend segments. Implementation stages are distributed across Pilot, LessThan1Year, and MoreThan1Year, with more mature implementations linked to higher satisfaction. Key themes include high value placed on reliability and strategic integration.Overall Customer Sentiment: Positive
Who reviewed Collins Aerospace
- C-Suite 62% (11)
- Director 19% (3)
- Manager 19% (3)
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Sentiment
35 Net Promoter Score, from 17 scored reviews- Promoters 9
- Passives 5
- Detractors 3
Cumulative NPS by month
-1 over 6 months- Dec 9
- Feb 8
- Jun 9
- Jul 9
- Aug 9
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 35 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 25% 4 answers
- 100% 2 answers
- 100% 1 answer
- 0% 1 answer
- 8.3/10 Average score from customers who will renew
- 8.3/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Top alternatives
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