Shiphero
ShipHero provides cloud-based warehouse management and fulfillment software for e-commerce brands and 3PLs, along with outsourced fulfillment services through its own network of warehouses. Its platform helps online retailers manage inventory, picking, packing, shipping, and returns across channels such as Shopify, Amazon, and other marketplaces. The company generates revenue through SaaS subscriptions for its WMS and fees for third-party logistics and fulfillment services.
- Warehouse Management
- E-commerce Platforms & Storefronts
- IT Consulting & Implementation
- Revenue
- $65.0M
- Employees
- 350
- Founded
- 2013
- Headquarters
- New York City, United States of America
What 14 Arbolus experts think of Shiphero
NPS distribution is weighted toward the positive: 30% Promoters (NPS 9–10), 50% Passives (NPS 7–8), and 20% Detractors (NPS ≤6). High NPS is most common among long-term users and mid-level spenders. ~35% of respondents reported strong renewal intent, while 45% remain unsure, especially among the highest spenders. Implementation stickiness skews high, with a majority in post-implementation (more than 1 year), but pilot/short-term stages correlate with lower sentiment and explicit non-renewal. Overall Customer Sentiment: Neutral to Positive
Who reviewed Shiphero
- C-Suite 50% (7)
- Director 50% (7)
Employer names and spend open once the report publishes.
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Sentiment
7 Net Promoter Score, from 14 scored reviews- Promoters 4
- Passives 7
- Detractors 3
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Apr 8
- Jun 8
- Jul 8
- Aug 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median -2 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 40% 5 answers
- 40% 5 answers
- 9.3/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 5.5/10 Average score from customers not renewing
Top alternatives
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For people who use Shiphero
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