Shippeo
Shippeo provides real-time transportation visibility software that helps shippers, carriers, and logistics service providers track multimodal freight, predict estimated times of arrival, and improve supply chain performance. Its cloud platform integrates with transport management systems and telematics to collect shipment and carrier data, offering analytics and alerts to reduce delays and improve customer service. The company generates revenue through subscription-based SaaS licenses and related services for enterprise and mid-market customers.
- Transportation & Fleet Management
- Supply Chain Visibility
- IT Consulting & Implementation
- Revenue
- $35.0M
- Employees
- 350
- Founded
- 2014
- Headquarters
- Paris, France
What 15 Arbolus experts think of Shippeo
NPS scores range widely from 4 to 10, with 6 out of 15 responses in the 8-10 range indicating strong customer advocacy, and 4 responses in the 4-6 range highlighting pockets of dissatisfaction. Renewal intent is divided: high spenders in advanced stages tend toward renewal, but over 40% of responses are 'Not Sure' or 'No,' whose implementation is primarily in pilot or under 2 years. Stickiness is mixed: 66% of entries have been live more than 1 year, but pilot-stage customers report lower NPS and intent. Key theme: established customers recognize value and are loyal; pilot customers remain unconvinced.Overall Customer Sentiment: Neutral
Who reviewed Shippeo
- C-Suite 53% (8)
- Director 40% (6)
- Manager 7% (1)
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Sentiment
0 Net Promoter Score, from 15 scored reviews- Promoters 5
- Passives 5
- Detractors 5
Cumulative NPS by month
+0 over 6 months- Feb 7
- Mar 7
- Apr 7
- Jun 7
- Aug 7
- Sep 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 16 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 30%Plan to renew, by seniority
- 40% 5 answers
- 25% 4 answers
- 0% 1 answer
- 9/10 Average score from customers who will renew
- 6.2/10 Average score from undecided customers
- 6.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Shippeo customers
More in Data & Analytics and Supply Chain & Logistics
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