Shipmonk
ShipMonk is a technology-enabled third-party logistics provider that offers e-commerce fulfillment, inventory management, and shipping services for direct-to-consumer brands and online retailers. Its cloud-based platform integrates with major shopping carts and marketplaces to manage orders, storage, picking, packing, and last-mile delivery across a network of fulfillment centers. The company generates revenue through warehousing, fulfillment, and value-added logistics fees charged to merchants.
- Warehouse Management
- E-commerce Platforms & Storefronts
- Revenue
- $250.0M
- Employees
- 1,500
- Founded
- 2014
- Headquarters
- Davie, United States of America
What 5 Arbolus experts think of Shipmonk
NPS scores are highly varied: 40% of experts report strong positive sentiment (NPS=8 or greater), 20% report maximum satisfaction (NPS=10), while 20% give low NPS (3), indicating dissatisfaction. 40% express definite renewal intent, 40% are unsure, and 20% plan not to renew. All experts report mature deployment stages (>1 year). Key themes from data are: strong operational value among high spenders, positive sentiment tied to long-term implementation, and weaker sentiment and lack of renewal intent from lower spenders.Overall Customer Sentiment: Positive
Who reviewed Shipmonk
- C-Suite 80% (4)
- Director 20% (1)
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Sentiment
0 Net Promoter Score, from 5 scored reviews- Promoters 1
- Passives 3
- Detractors 1
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 25% 4 answers
- 100% 1 answer
- 8/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
- 3/10 Average score from customers not renewing
Top alternatives
Most weighed by Shipmonk customers
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