nShift
nShift provides cloud-based delivery management and parcel shipping software that helps retailers, e-commerce brands, warehouses, and logistics companies manage, book, track, and return shipments across multiple carriers. Its platform integrates with e-commerce, WMS, and ERP systems to automate label creation, carrier selection, and last-mile delivery workflows. The company generates revenue through subscriptions and usage-based fees for its SaaS delivery management solutions and related services.
- Transportation & Fleet Management
- E-commerce Platforms & Storefronts
- Revenue
- $90.0M
- Employees
- 500
- Founded
- 2021
- Headquarters
- Oslo, Norway
What 19 Arbolus experts think of nShift
NPS distribution skews positive: 6 responses at 8–9, 2 at 10, but middle range (6–7) is significant. 24% report NPS 53% of responses are Influencers, with higher satisfaction seen among high spend and established customers. Renewal intent is mixed, with 50% of high spenders not sure about renewal, presenting retention concerns. 65% of implementations are at 'MoreThan1Year' stage, indicating strong stickiness and deep platform embedding. Renewal uncertainty is a recurring theme needing further attention.Overall Customer Sentiment: Positive
Who reviewed nShift
- C-Suite 62% (12)
- Director 25% (5)
- Manager 12% (2)
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Sentiment
5 Net Promoter Score, from 19 scored reviews- Promoters 5
- Passives 10
- Detractors 4
Cumulative NPS by month
-2 over 5 months- Jul 9
- Nov 8
- Feb 8
- Jul 7
- Sep 7
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 5 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 75% 4 answers
- 67% 3 answers
- 0% 2 answers
- 33% 3 answers
- 8.5/10 Average score from customers who will renew
- 6.2/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by nShift customers
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