octopart
Octopart operates an online search engine and data platform for electronic components, helping engineers, procurement teams, and manufacturers find, compare, and source parts from authorized distributors and manufacturers. The company aggregates real-time inventory, pricing, and technical data to support design, sourcing, and supply chain decisions, generating revenue through data services and commercial relationships with distributors and suppliers.
- Revenue
- $20.0M
- Employees
- 120
- Founded
- 2007
- Headquarters
- New York City, United States of America
What 5 Arbolus experts think of octopart
NPS scores are distributed with 60% of respondents rating Octopart at 8 or higher, indicating favorable sentiment. Renewal intent is positive among active and long-term users, with 3 of 5 experts indicating ongoing or likely renewals. Stickiness is high: 60% report adoption for more than one year. One instance of offboarding and a pilot with a negative renewal intent reflect minor dissatisfaction. Overall, most feedback is positive with low churn and strong intent to retain.Overall Customer Sentiment: Positive
Who reviewed octopart
- C-Suite 20% (1)
- Director 40% (2)
- Manager 40% (2)
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Sentiment
20 Net Promoter Score, from 5 scored reviews- Promoters 2
- Passives 2
- Detractors 1
Cumulative NPS by month
-1 over 5 months- Nov 9
- Jun 8
- Mar 9
- Apr 8
- May 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 20 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 100% 1 answer
- 50% 2 answers
- 8.5/10 Average score from customers who will renew
- 6/10 Average score from customers not renewing
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