Old Dominion Freight Line
Old Dominion Freight Line is a less-than-truckload (LTL) motor carrier that provides regional, inter-regional, and national freight transportation services across North America. The company serves businesses of all sizes with LTL shipping, logistics, and supply chain solutions, generating revenue primarily through freight transportation and related value-added services. It operates a network of service centers and trucks to move palletized and packaged freight for industrial, retail, and commercial customers.
- Revenue
- $6.0B
- Employees
- 24,000
- Founded
- 1934
- Headquarters
- Thomasville, United States of America
What 8 Arbolus experts think of Old Dominion Freight Line
NPS scores range from 6 to 10, with an average in the positive territory, and over 33% of respondents providing top-tier (9–10) ratings. Renewal intent is confirmed as positive among insights with available data, particularly for the largest spenders. Implementation stages are primarily in the MoreThan1Year category, indicating entrenched use, with one recent instance of Pilot and one high-value client in LessThan1Year but already committed to renewal. Key quantitative themes are consistently high satisfaction among high spenders and core functional users.Overall Customer Sentiment: Positive
Who reviewed Old Dominion Freight Line
- C-Suite 62% (5)
- Director 38% (3)
Employer names and spend open once the report publishes.
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Sentiment
37 Net Promoter Score, from 8 scored reviews- Promoters 4
- Passives 3
- Detractors 1
Cumulative NPS by month
+0 over 3 months- Feb 8
- Jun 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 37 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 1 answer
- 9/10 Average score from customers who will renew
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