o9 Solutions (mid-market programs)
o9 Solutions provides an AI-powered integrated business planning and decision-making platform that helps enterprises optimize demand forecasting, supply chain planning, and commercial planning. The company serves manufacturers, retailers, and other large and mid-market enterprises, generating revenue through subscription software licenses and related professional services. Its mid-market programs package the o9 platform and implementation services for faster, lower-risk deployments at mid-sized companies.
- Business Intelligence & Dashboards
- Data Integration & ETL
- Business Process Management
- Revenue
- $450.0M
- Employees
- 2,500
- Founded
- 2009
- Headquarters
- Dallas, United States of America
What 20 Arbolus experts think of o9 Solutions (mid-market programs)
NPS distribution is skewed strongly positive, with 59% in the 9–10 range, and only one outlier at 3. Renewal intent is high among large and mid spenders, with all but one indicating 'Yes', and high stickiness demonstrated by the majority in the 'MoreThan1Year' implementation stage (over 50%). Key themes include satisfaction with platform capabilities, efficiency gains, and integration. Only a single pilot-phase user demonstrated negative sentiment. Overall Customer Sentiment: Positive
Who reviewed o9 Solutions (mid-market programs)
- C-Suite 50% (10)
- Director 40% (8)
- Manager 10% (2)
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Sentiment
45 Net Promoter Score, from 20 scored reviews- Promoters 11
- Passives 7
- Detractors 2
Cumulative NPS by month
-1 over 5 months- May 9
- Jun 9
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 34 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 67% 3 answers
- 75% 4 answers
- 100% 1 answer
- 8.5/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 3/10 Average score from customers not renewing
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