Arbolus Intelligence

Shadowfax

shadowfax.in · Bengaluru, India

Shadowfax is an Indian logistics and delivery services company that provides last-mile, same-day, and on-demand delivery solutions for e-commerce, food, grocery, and pharmaceutical businesses. It operates a tech-enabled platform that manages a distributed network of delivery partners and fulfillment centers to handle intra-city and inter-city shipments. The company generates revenue by charging enterprises and merchants for logistics, warehousing, and related value-added services.

Listed in
Revenue
$150.0M
Employees
3,500
Founded
2015
Headquarters
Bengaluru, India

What 13 Arbolus experts think of Shadowfax

The NPS distribution is weighted towards the positive, with the majority of responses scoring a 9 or above, and a minority registering neutral values (6). Renewal intention is high among top spenders and those with long-term usage, while low spenders or recent pilots expressed lower commitment. Stickiness is supported by over 80% of respondents indicating usage beyond a year. Noted feedback themes include consistently high SLA adherence, competitive pricing, flexibility and network expansion, though some desire further improvements in AI-driven capabilities and deeper integration.Overall Customer Sentiment: Positive

Who reviewed Shadowfax

Total customers 13 12 current · 1 former
Reviews growth +6 in six months
Seniority of respondents
  • C-Suite 69% (9)
  • Director 31% (4)
Generalist Leader Director NPS 6 Submitted Jan 2026
People Leader C-Suite NPS 8 Undecided Submitted May 2026
Strategy Leader C-Suite NPS 10 Will renew Submitted Jul 2026

Employer names and spend open in the full report, along with the other 10 customers.

Everything 13 customers told us about Shadowfax.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

0 Net Promoter Score, from 13 scored reviews
  • Promoters 4
  • Passives 5
  • Detractors 4

Cumulative NPS by month

+0 over 6 months
  • Feb 7
  • Mar 7
  • May 7
  • Jul 8
  • Aug 8
  • Oct 7

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.

Praised

  • Service Reliability and SLA Adherence
  • Execution and Real-Time Visibility
  • Network Expansion and Flexible Delivery Models
  • Enhanced Enterprise Integration

Criticised

  • Serviceability in Tier 3/4 Cities
  • Integration and Customization Features
  • Technology and AI Maturity
  • Competitive Pricing Pressure

What customers say

Service Reliability and SLA Adherence
“I consistently see high SLA adherence, low delivery failures, and above-average uptime. The customer support is reliable and available 24/7, which gives us the confidence to continue our partnership.”
Execution and Real-Time Visibility
“I rely on them for high-volume last-mile executions, with robust real-time tracking and visibility across deliveries that has tangibly improved our overall customer experience.”
Network Expansion and Flexible Delivery Models
“Their network coverage has increased substantially, and the expansion into same-day and multi-day delivery models has added significant value for us, particularly given our need for rapid fulfillment.”

Renewal intent

Plan to renew 43%
  • Will renew 3
  • Undecided 3
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 33% 6 answers
  • Director 100% 1 answer
  • 8.3/10 Average score from customers who will renew
  • 7.3/10 Average score from undecided customers
  • 6/10 Average score from customers not renewing

Report

Customer Report - Oct 2026 Oct 2026 13 + 1

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For people who use Shadowfax

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