SCHINDLER ELEVATOR
Schindler Elevator is the North American elevator and escalator business of the Schindler Group, providing design, manufacturing, installation, modernization, and maintenance services for elevators, escalators, and moving walks in commercial, residential, and infrastructure buildings. It serves property owners, developers, and facility managers across sectors such as office, healthcare, retail, transit, and residential real estate. The company generates revenue through equipment sales, long-term service contracts, and modernization projects.
- Revenue
- $12.0B
- Employees
- 70,000
- Founded
- 1874
- Headquarters
- Hergiswil, Switzerland
What 16 Arbolus experts think of SCHINDLER ELEVATOR
NPS scores range from 5 to 10, with the majority in the 6-10 range. High spenders and those with long-standing engagements indicate the highest loyalty and intent to renew, linked to essential safety and compliance. Key qualitative themes include appreciation for technical expertise, reliability, and national coverage. Criticisms revolve around reactive communication, cost, and need for enhanced analytics. Service reliability and compliance guarantee are primary positive drivers, while responsiveness on faults and reporting detail are commonly cited areas for improvement.Overall Customer Sentiment: Positive
Who reviewed SCHINDLER ELEVATOR
- C-Suite 38% (6)
- Director 19% (3)
- Manager 44% (7)
Employer names and spend open in the full report, along with the other 13 customers.
Everything 16 customers told us about SCHINDLER ELEVATOR.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
6 Net Promoter Score, from 16 scored reviews- Promoters 5
- Passives 7
- Detractors 4
Cumulative NPS by month
+1 over 6 months- May 7
- Jun 7
- Jul 7
- Aug 7
- Sep 7
- Oct 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 3 across 2 companies.
Praised
- Digital Integration with Customer Systems
- AI-Driven Predictive Maintenance
- Enhanced Reporting and Management Intelligence
- Strong Technical Expertise and Support
Criticised
- Cost Competitiveness
- Competition from More Proactive Providers
- Service Lapses and Downtime
- Reactive Communication
What customers say
Renewal intent
Plan to renew 38%Plan to renew, by seniority
- 0% 3 answers
- 100% 1 answer
- 50% 4 answers
- 10/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by SCHINDLER ELEVATOR customers
Report
More in Consulting & Professional Services and Supply Chain & Logistics
Other companies in both categories with a customer report.
For people who use SCHINDLER ELEVATOR
Do you use SCHINDLER ELEVATOR at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 16 customers of SCHINDLER ELEVATOR have already contributed
Takes a few minutes. Your identity stays anonymous.