SAP Arriba
SAP Ariba (often misspelled as Arriba) is a cloud-based procurement and supply chain collaboration platform that helps enterprises manage sourcing, supplier relationships, contracts, and spend. It generates revenue through subscription and usage-based fees for its software and its business network connecting buyers and suppliers worldwide.
- Procurement & Sourcing
- Business Process Management
- Revenue
- $2.5B
- Employees
- 5,000
- Founded
- 1996
- Headquarters
- United States of America
What 14 Arbolus experts think of SAP Arriba
NPS distribution is skewed toward moderate to high scores, with over 60% of experts rating 7 or higher. Two high-spend Influencers report mixed but still positive NPS (8 and 3) and have confirmed renewal intent, indicating stickiness at high-value accounts. Over 90% of users are in post-implementation (more than one year), highlighting strong adoption. Themes include importance of integration, reliability, and satisfaction with long-term platform use.Overall Customer Sentiment: Positive
Who reviewed SAP Arriba
- C-Suite 46% (6)
- Director 23% (3)
- Manager 31% (4)
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Sentiment
-14 Net Promoter Score, from 14 scored reviews- Promoters 4
- Passives 4
- Detractors 6
Cumulative NPS by month
+0 over 5 months- Jun 7
- Jul 7
- Aug 8
- Sep 7
- Oct 7
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 22 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 1 answer
- 100% 1 answer
- 5.5/10 Average score from customers who will renew
Top alternatives
Most weighed by SAP Arriba customers
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