Focus Group, Ltd.
Focus Group is a UK-based provider of business technology services, offering telecommunications, IT support, connectivity, cyber security, and related cloud solutions to small and mid-sized enterprises. It generates revenue by selling and managing services such as business phone systems, broadband, mobile, managed IT, and security on a contract and subscription basis. The company also resells and integrates third-party carrier and software products as part of bundled solutions.
- Managed IT & Cloud Services
- IT Consulting & Implementation
- Cybersecurity Services
- Revenue
- $350.0M
- Employees
- 1,200
- Founded
- 2003
- Headquarters
- Southwick, United Kingdom
What 9 Arbolus experts think of Focus Group, Ltd.
NPS distribution is broadly positive with scores ranging from 4 to 9. Renewal intent is strong among higher spenders and those with longer implementation experience, but about 40% expressed uncertainty, signaling moderate stickiness. Most experts cite technical support and collaboration as key positives, while issues such as communication gaps and invoicing inefficiencies present drawbacks for some. Overall, satisfaction depends heavily on service responsiveness and fit for complex, ongoing projects.Overall Customer Sentiment: Positive
Who reviewed Focus Group, Ltd.
- C-Suite 78% (7)
- Director 22% (2)
Employer names and spend open in the full report, along with the other 6 customers.
Everything 9 customers told us about Focus Group, Ltd..
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-22 Net Promoter Score, from 9 scored reviews- Promoters 3
- Passives 1
- Detractors 5
Cumulative NPS by month
-1 over 3 months- May 8
- Jun 7
- Aug 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -22 across 1 companies.
Praised
- Streamlined Invoicing
- Adoption of AI-driven Solutions
- Proactive Customer Engagement
- Technology Breadth and Platform Integration
Criticised
- Rising Cost Sensitivity
- Service Differentiation Risk
- AI-led Competition
- Low Switching Barriers
What customers say
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 57% 7 answers
- 0% 1 answer
- 8.3/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
Report
More in Consulting & Professional Services and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
For people who use Focus Group, Ltd.
Do you use Focus Group, Ltd. at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 9 customers of Focus Group, Ltd. have already contributed
Takes a few minutes. Your identity stays anonymous.