Fluence
Fluence is a global provider of energy storage products, software, and services that enable utilities, grid operators, and large energy users to deploy and manage battery-based energy storage systems. The company offers modular hardware platforms, AI-driven optimization software, and lifecycle services to support renewable integration, grid stability, and energy market participation. Fluence generates revenue through the sale of storage systems, software subscriptions, and long-term service and maintenance contracts.
- Energy & Utilities Operations Software
- Asset Performance Management
- Revenue
- $2.6B
- Employees
- 1,500
- Founded
- 2018
- Headquarters
- Arlington, United States of America
What 14 Arbolus experts think of Fluence
NPS scores cluster between 7 and 10 for over 80% of experts, with Influencers reporting the highest satisfaction. Renewal intent is positive or confirmed in the majority (over 60%) of responses, particularly for those with >1-year deployment, while only a small minority are unsure. Stickiness is strongest in long-term implementations; pilot-stage users show positive intent but higher uncertainty. Key themes include high satisfaction for project scale and after-sales support, with lower confidence in early-stage/pilot deployments.Overall Customer Sentiment: Positive
Who reviewed Fluence
- C-Suite 38% (5)
- Director 46% (6)
- Manager 15% (2)
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Sentiment
50 Net Promoter Score, from 14 scored reviews- Promoters 8
- Passives 5
- Detractors 1
Cumulative NPS by month
-1 over 6 months- Sep 9
- Dec 8
- Jan 8
- Apr 8
- Jun 8
- Jul 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 75 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 73%Plan to renew, by seniority
- 80% 5 answers
- 60% 5 answers
- 100% 1 answer
- 8.8/10 Average score from customers who will renew
- 6.7/10 Average score from undecided customers
Top alternatives
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