Eze Castle Integration
Eze Castle Integration (ECI) provides managed IT, cloud, cybersecurity, and digital transformation services primarily to financial services firms, including hedge funds, private equity, and asset managers. The company designs, implements, and operates secure technology infrastructure, cloud environments, and cybersecurity programs on a managed services basis, generating revenue through recurring service contracts and professional services engagements.
- Managed IT & Cloud Services
- Cybersecurity Services
- IT Consulting & Implementation
- Revenue
- $250.0M
- Employees
- 1,000
- Founded
- 1995
- Headquarters
- Boston, United States of America
What 10 Arbolus experts think of Eze Castle Integration
NPS values from experts range from 3 (detractor) to 9 (promoter), with a concentration around 8, indicating predominantly positive sentiment among key operational and influencer roles. 80% of respondents indicate a clear intent to renew, with only 20% expressing uncertainty. Most customers are in the post-implementation or more-than-one-year stage, suggesting sustained engagement and product stickiness. The main positive feedback centers on reliability, security, and regulatory fit, while concerns include customization limitations and the pace of innovation for larger, digitally aggressive firms.Overall Customer Sentiment: Positive
Who reviewed Eze Castle Integration
- C-Suite 100% (10)
Employer names and spend open in the full report, along with the other 7 customers.
Everything 10 customers told us about Eze Castle Integration.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
30 Net Promoter Score, from 10 scored reviews- Promoters 4
- Passives 5
- Detractors 1
Cumulative NPS by month
+1 over 4 months- Nov 7
- Dec 7
- Mar 8
- Jun 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 30 across 3 companies.
Praised
- Broaden Cybersecurity Services
- Expand Advanced Threat Detection
- Strengthen Multi-Cloud and Automated Provisioning
- Useful for Firms without Large Internal IT
Criticised
- Vulnerability on Rapid Digital Transformation
- Slow Response to Support Requests
- Customization Limits for Large Enterprises
- Outage or Cybersecurity Breach Risk
What customers say
Renewal intent
Plan to renew 89%Plan to renew, by seniority
- 89% 9 answers
- 8.4/10 Average score from customers who will renew
- 3/10 Average score from undecided customers
Top alternatives
Most weighed by Eze Castle Integration customers
Report
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