Abacus Group
Abacus Group is a managed IT and cloud services provider that delivers hosted IT infrastructure, cybersecurity, and support solutions primarily to alternative investment firms such as hedge funds, private equity, and family offices. The company offers a secure, compliant private cloud platform, managed cybersecurity services, and end-user support to help clients meet regulatory requirements and operate reliably. It generates revenue through recurring managed services and infrastructure-as-a-service contracts.
- Managed IT & Cloud Services
- Cybersecurity Services
- Revenue
- $65.0M
- Employees
- 250
- Founded
- 2008
- Headquarters
- New York City, United States of America
What 9 Arbolus experts think of Abacus Group
NPS scores cluster around 5 to 10, with 44% rating 8 or above. Renewal intent is mixed: 33% express certainty to renew, 44% are unsure, and 11% indicate no intent. Stickiness is higher among long-standing clients, with 56% reporting more than one year of implementation. Key quantitative theme: satisfaction is correlated with both longer adoption and higher spend, while newer/pilot clients display hesitation.Overall Customer Sentiment: Neutral
Who reviewed Abacus Group
- C-Suite 78% (7)
- Director 11% (1)
- Manager 11% (1)
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Sentiment
-22 Net Promoter Score, from 9 scored reviews- Promoters 1
- Passives 5
- Detractors 3
Cumulative NPS by month
+1 over 4 months- Sep 6
- Nov 7
- Jun 7
- Aug 7
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 20 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 43%Plan to renew, by seniority
- 40% 5 answers
- 100% 1 answer
- 0% 1 answer
- 8.7/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by Abacus Group customers
More in IT Infrastructure & Cloud and Security & Compliance
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