Acora Limited

acora.com · Burgess Hill, United Kingdom

Acora Limited is a UK-based managed IT and cloud services provider that delivers outsourced IT support, cloud hosting, cybersecurity, and digital transformation services to mid-market and enterprise organizations. The company generates revenue through recurring managed service contracts, project-based consulting, and related technology services. It serves clients across multiple industries, acting as an external IT operations and strategic technology partner.

  • Managed IT & Cloud Services
  • Cybersecurity Services
  • IT Consulting & Implementation
Revenue
$90.0M
Employees
550
Founded
2006
Headquarters
Burgess Hill, United Kingdom

What 5 Arbolus experts think of Acora Limited

The NPS scores range from 5 to 9 with an average indicative value around 7, reflecting moderate-to-positive sentiment. 60% of respondents signal intent to renew, aligning with higher spend brackets and longer-term engagements. 100% of those with more than one year of implementation remain engaged, though low spenders are more uncertain. Core satisfaction themes are service consistency and reliable support. Overall Customer Sentiment: Neutral to Moderately Positive

Who reviewed Acora Limited

Total customers 5 5 current · 0 former
Reviews growth +5 in six months
Seniority of respondents
  • C-Suite 80% (4)
  • Director 20% (1)
Operations Leader C-Suite NPS 5 Not renewing
Engineering Leader Director NPS 6 Undecided
Engineering Executive C-Suite NPS 7 Will renew

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Sentiment

-20 Net Promoter Score, from 5 scored reviews
  • Promoters 1
  • Passives 2
  • Detractors 2

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 40%
  • Will renew 2
  • Undecided 2
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 50% 4 answers
  • Director 0% 1 answer
  • 8/10 Average score from customers who will renew
  • 7/10 Average score from undecided customers
  • 5/10 Average score from customers not renewing

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