airtel
Bharti Airtel Limited is a global telecommunications company that provides mobile voice and data services, fixed-line broadband, digital TV, and enterprise connectivity solutions to consumers, businesses, and governments, with a primary focus on India and several other countries in Asia and Africa. It generates revenue through subscription fees for telecom services, data plans, value-added digital services, and enterprise network and cloud offerings.
- Revenue
- $15.0B
- Employees
- 32,000
- Founded
- 1995
- Headquarters
- New Delhi, India
What 15 Arbolus experts think of airtel
The NPS distribution is heavily skewed toward positive scores, with 45% of entries at 10, and a mean NPS above 8. Renewal intent signals are strongly positive among those with declared spend and role influence. Implementation stage shows most customers having used Airtel for more than a year, with pilots and new adopters also scoring highly. Positive sentiment is most concentrated among longer-tenured influencers, while users show some moderate scores. Overall Customer Sentiment: Positive
Who reviewed airtel
- C-Suite 83% (12)
- Director 8% (1)
- Manager 8% (1)
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Sentiment
46 Net Promoter Score, from 15 scored reviews- Promoters 9
- Passives 4
- Detractors 2
Cumulative NPS by month
+1 over 6 months- Mar 8
- May 8
- Jun 9
- Jul 9
- Aug 9
- Sep 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 46 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 5 answers
- 100% 1 answer
- 8.2/10 Average score from customers who will renew
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