Alibaba Cloud
Alibaba Cloud is the cloud computing arm of Alibaba Group, providing infrastructure-as-a-service, platform-as-a-service, and related cloud solutions such as elastic compute, storage, databases, networking, security, and AI services to enterprises, developers, and public sector customers globally. It generates revenue through usage-based and subscription fees for its cloud infrastructure, data management, and industry-specific solutions, as well as managed services and support. The company serves customers ranging from startups and SMEs to large enterprises across e-commerce, finance, manufacturing, and government sectors.
- Cloud Infrastructure & Hosting
- Data Warehousing & Lakes
- MLOps & ML Platforms
- Revenue
- $12.0B
- Employees
- 25,000
- Founded
- 2009
- Headquarters
- Hangzhou, China
What 9 Arbolus experts think of Alibaba Cloud
The NPS distribution features a heavy concentration at the upper end: two scores of 10, three scores of 9, and three scores of 8, signaling strong promoter sentiment (average NPS: ~8.6). 85.7% of experts expressing renewal intent stated a positive intent, with only one indicating churn. Most customers are in a mature implementation or have >1 year of use, reflecting strong stickiness. Patterns suggest that high spenders are particularly satisfied. Overall Customer Sentiment: Positive
Who reviewed Alibaba Cloud
- C-Suite 78% (7)
- Director 11% (1)
- Manager 11% (1)
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Sentiment
37 Net Promoter Score, from 8 scored reviews- Promoters 3
- Passives 5
- Detractors 0
Cumulative NPS by month
+0 over 6 months- Jan 8
- Mar 8
- Apr 8
- May 8
- Jul 8
- Aug 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 47 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 6 answers
- 0% 1 answer
- 100% 1 answer
- 9.3/10 Average score from customers who will renew
- 7.7/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
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