Align Communications, Inc.
Align Communications, Inc. (doing business as Align) is an IT services and consulting firm that provides managed IT services, cloud and data center solutions, workplace technology, and cybersecurity services to enterprises, financial institutions, and other mid-market and large organizations. The company designs, implements, and manages technology infrastructure, including migrations, relocations, and ongoing support, generating revenue through project-based consulting and recurring managed services contracts. Align also offers specialized services for trading floors and mission-critical environments, particularly in highly regulated industries.
- Managed IT & Cloud Services
- IT Consulting & Implementation
- Cybersecurity Services
- Revenue
- $80.0M
- Employees
- 250
- Founded
- 1986
- Headquarters
- New York City, United States of America
What 9 Arbolus experts think of Align Communications, Inc.
NPS scores are largely positive: 34% scored 10, 44% scored 8, and only 11% lower (6). 56% indicate clear intent to renew, while 22% signal not renewing and another 11% are unsure. Over 60% of customers are in long-term or more mature implementation stages, which coincides with higher spend and NPS scores. Dissatisfaction aligns with offboarding and decision to not renew, concentrated in the mid-tier spend bracket.Positive
Who reviewed Align Communications, Inc.
- C-Suite 43% (4)
- Director 29% (3)
- Manager 29% (3)
Employer names and spend open once the report publishes.
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Sentiment
22 Net Promoter Score, from 9 scored reviews- Promoters 3
- Passives 5
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Dec 8
- Jan 8
- May 8
- Jun 8
- Jul 8
- Sep 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 23 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 33% 3 answers
- 50% 2 answers
- 0% 1 answer
- 9/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Top alternatives
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