Akamai Technologies
Akamai Technologies is a global content delivery network, cloud security, and edge computing provider that helps enterprises deliver and protect digital experiences across websites, applications, and APIs. The company operates a distributed edge platform that accelerates content delivery, mitigates cyberattacks such as DDoS and web application threats, and supports application hosting and compute at the edge. Akamai generates revenue primarily through subscription and usage-based fees for its CDN, security, and cloud computing services to enterprises, media companies, and digital businesses worldwide.
- Cloud Infrastructure & Hosting
- Network & Cloud Security
- Observability & Monitoring
- Revenue
- $3.9B
- Employees
- 9,800
- Founded
- 1998
- Headquarters
- Cambridge, United States of America
What 57 Arbolus experts think of Akamai Technologies
NPS scores are strongly positive overall, with most users rating Akamai between 8 and 10, particularly among large customers in advanced implementation stages. Renewal intent is high, especially for high spenders and influencers, who view Akamai as a strategic asset. Stickiness is reflected by the majority of experts being in the MoreThan1Year implementation stage, though a small minority reports offboarding or reduced satisfaction due to complexity or cost. Key positive themes are integration depth, performance, and security—while complexity and cost are concerns for smaller teams.Overall Customer Sentiment: Positive
Who reviewed Akamai Technologies
- C-Suite 82% (47)
- Director 15% (9)
- Manager 4% (2)
Employer names and spend open in the full report, along with the other 54 customers.
Everything 57 customers told us about Akamai Technologies.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
49 Net Promoter Score, from 57 scored reviews- Promoters 34
- Passives 17
- Detractors 6
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 7 reviews, accumulated up to each month. Category median 46 across 7 companies.
Praised
- Performance and Security Synergy
- Operational Visibility and Control
- Integrated Platform Depth
- Wider Application and Risk Reduction
Criticised
- Cost Considerations for Smaller Orgs
- Complex Operations for Smaller Teams
- Manual Effort in Policy Tuning
- Operational Overhead and Cost Management
What customers say
Renewal intent
Plan to renew 76%Plan to renew, by seniority
- 76% 29 answers
- 60% 5 answers
- 100% 1 answer
- 100% 2 answers
- 8.9/10 Average score from customers who will renew
- 7.8/10 Average score from undecided customers
- 5.3/10 Average score from customers not renewing
Top alternatives
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