Aclara
Aclara is a provider of smart infrastructure solutions for electric, gas, and water utilities, offering advanced metering infrastructure, sensors, and data management software to help utilities monitor, manage, and optimize their distribution networks. The company sells hardware, software, and related services to utility companies and municipalities to improve grid reliability, efficiency, and customer service.
- IoT & Edge Platforms
- Data Integration & ETL
- Revenue
- $450.0M
- Employees
- 1,800
- Founded
- 1972
- Headquarters
- St. Louis, United States of America
What 5 Arbolus experts think of Aclara
NPS scores are distributed with 40% of experts rating 9 (high satisfaction), 2 at 7 (neutral), and 1 at 3 (detractor), indicating mixed but generally positive sentiment. Renewal intent is high among long-term users with significant spend, while some pool members remain unsure. Over 60% of experts report implementation beyond one year, which is associated with higher NPS and firm renewal intent. The key theme is that extended and high-value usage drives satisfaction and loyalty.Overall Customer Sentiment: Positive
Who reviewed Aclara
- C-Suite 60% (3)
- Director 40% (2)
Employer names and spend open once the report publishes.
Tell us when the Aclara report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
20 Net Promoter Score, from 5 scored reviews- Promoters 2
- Passives 2
- Detractors 1
Cumulative NPS by month
+0 over 3 months- Mar 7
- Apr 7
- Aug 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 20 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 0% 1 answer
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
More in Data & Analytics and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
For people who use Aclara
Do you use Aclara at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 5 customers of Aclara have already contributed
Takes a few minutes. Your identity stays anonymous.