Acer
Acer is a global computer hardware and electronics company that designs, manufactures, and sells laptops, desktops, monitors, projectors, and related peripherals to consumer, education, and business markets, primarily through channel partners and retailers. It also offers gaming systems under the Predator brand and provides related services and solutions, including cloud and IoT-enabled devices. The company generates revenue from product sales and associated services worldwide.
- Cloud Infrastructure & Hosting
- IT Consulting & Implementation
- Revenue
- $9.8B
- Employees
- 7,800
- Founded
- 1976
- Headquarters
- Taiwan
What 16 Arbolus experts think of Acer
NPS shows a strong cluster of promoters (NPS 9-10) among users with >1 year of use and large deployments, and a smaller group of detractors (NPS 2–5) mostly in pilot phases or uncertain roles. Renewal intent is positive for most high NPS and high spend users, mixed for middle spend and lower tenure. Stickiness is high among those using Acer for over a year, with pilots and recent adopters more ambivalent. Feedback themes highlight strengths in price-to-performance and breadth, but note concerns with fleet management, enterprise support depth, and lifecycle predictability.Overall Customer Sentiment: Positive
Who reviewed Acer
- C-Suite 50% (8)
- Director 10% (2)
- Manager 40% (6)
Employer names and spend open in the full report, along with the other 13 customers.
Everything 16 customers told us about Acer.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
25 Net Promoter Score, from 16 scored reviews- Promoters 8
- Passives 4
- Detractors 4
Cumulative NPS by month
+1 over 6 months- Mar 7
- Apr 7
- May 7
- Jul 7
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 25 across 1 companies.
Praised
- Sustainability and Repairability
- AI Hardware Expansion
- Endpoint Management Innovation
- Broad and Competitive Hardware Portfolio
Criticised
- Depth of Fleet Management
- Enterprise Support and Ecosystem Depth
- Service Consistency at Scale
- Supply Chain and Global Support
What customers say
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 2 answers
- 50% 2 answers
- 50% 2 answers
- 8.3/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Report
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