First AML

firstaml.com · Auckland, New Zealand

First AML provides an anti-money laundering compliance platform that streamlines customer due diligence and know-your-customer/know-your-business checks for financial services, professional services, and other regulated entities. Its cloud-based software and managed services automate identity verification, document collection, risk assessment, and ongoing monitoring to help clients meet regulatory obligations efficiently. The company generates revenue through subscription fees and usage-based charges for its compliance solutions and services.

  • Fraud Detection & Prevention
  • Cybersecurity Services
Revenue
$18.0M
Employees
160
Founded
2017
Headquarters
Auckland, New Zealand

What 6 Arbolus experts think of First AML

NPS scores are clustered in the 6-10 range, with a mean value exceeding 8, indicating generally positive sentiment. All respondents with disclosed renewal intent have signaled a Yes and are also among high spenders, consolidating a strong correlation between satisfaction and customer lifetime value. Implementation is evenly split between less than one year and more than one year, suggesting a mix of new and established deployments. The data reflects consistent customer satisfaction, with the strongest sentiment among Influencer roles in global organizations.Overall Customer Sentiment: Positive

Who reviewed First AML

Total customers 6 3 current · 3 former
Reviews growth +5 in six months
Seniority of respondents
  • C-Suite 67% (4)
  • Director 33% (2)
Finance Leader Director NPS 9 Will renew
Operations Leader C-Suite NPS 8
Legal Leader C-Suite NPS 8 Will renew

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Sentiment

16 Net Promoter Score, from 6 scored reviews
  • Promoters 2
  • Passives 3
  • Detractors 1

Cumulative NPS by month

+0 over 3 months
  • Nov 8
  • Jan 9
  • May 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 16 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 100%
  • Will renew 3
  • Undecided 0
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 2 answers
  • Director 100% 1 answer
  • 8.3/10 Average score from customers who will renew

For people who use First AML

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