FirstOnSite Restoration
FirstOnSite Restoration is a full-service disaster restoration company that provides emergency response, mitigation, reconstruction, and remediation services for commercial, industrial, and residential properties affected by fire, water, storm, and other catastrophic events. The company serves insurers, property owners, and businesses across North America, generating revenue through project-based restoration and reconstruction contracts. It also offers large-loss and specialty services for complex events such as major weather incidents and environmental hazards.
- Revenue
- $650.0M
- Employees
- 2,400
- Founded
- 2007
- Headquarters
- Mississauga, Canada
What 7 Arbolus experts think of FirstOnSite Restoration
NPS distribution ranges from 2 to 10, with most respondents in the 8–10 range (57%), indicating positive sentiment among Influencers in high spend/insurance segments. 100% of responses with recorded renewal intent indicate 'Yes', exclusively from high spend Influencers. Stickiness is highest for users with more than one year of implementation (71%). Key quantitative themes include high satisfaction and loyalty in the insurance vertical, with more mixed sentiment in property management.Overall Customer Sentiment: Positive
Who reviewed FirstOnSite Restoration
- C-Suite 71% (5)
- Director 29% (2)
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Sentiment
-28 Net Promoter Score, from 7 scored reviews- Promoters 2
- Passives 1
- Detractors 4
Cumulative NPS by month
+2 over 4 months- Feb 4
- Mar 6
- Apr 7
- Sep 6
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -28 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 2 answers
- 9/10 Average score from customers who will renew
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