Fivium, Ltd.
Fivium is a UK-based software and services company that develops and supports case management and workflow applications for central government and public sector organisations, primarily on Oracle and cloud platforms. It provides bespoke and productised systems for areas such as Freedom of Information, correspondence handling, and regulatory casework, generating revenue through software licensing, support, and implementation services. The company also offers hosting, maintenance, and ongoing application management for its solutions.
- IT Consulting & Implementation
- Business Process Management
- Revenue
- $9.0M
- Employees
- 80
- Founded
- 2006
- Headquarters
- Londonderry County Borough, United Kingdom
What 5 Arbolus experts think of Fivium, Ltd.
NPS scores vary, with a range of 5 to 10. 40% of responses show NPS at 6 (moderate satisfaction), and only 20% at the highest of 10. Renewal intent is uniformly 'Not Sure', suggesting a cautious or evaluative customer base regardless of spend levels. Stickiness data shows most customers have a long-term relationship (>1 year), yet pilot and less-than-1-year implementations are present, notably among influencers. Key sentiment themes include variable satisfaction and a lack of firm renewal commitment, underscoring the need for ongoing value demonstration.Overall Customer Sentiment: Neutral
Who reviewed Fivium, Ltd.
- C-Suite 80% (4)
- Director 20% (1)
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Sentiment
-40 Net Promoter Score, from 5 scored reviews- Promoters 1
- Passives 1
- Detractors 3
Cumulative NPS by month
-1 over 3 months- May 8
- Jun 6
- May 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -40 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 3 answers
- 0% 1 answer
- 6.3/10 Average score from undecided customers
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