GEA Group
GEA Group is a global engineering company that designs and manufactures process technology, equipment, and solutions for the food, beverage, pharmaceutical, chemical, and other process industries. It generates revenue by selling capital equipment such as separators, pumps, freezers, and processing lines, and by providing related services including maintenance, spare parts, and optimization consulting. The company primarily serves large industrial manufacturers seeking to improve production efficiency, product quality, and sustainability.
- Manufacturing Execution & Quality
- Asset Performance Management
- IT Consulting & Implementation
- Revenue
- $5.7B
- Employees
- 19,000
- Founded
- 1881
- Headquarters
- Düsseldorf-Pempelfort, Germany
What 10 Arbolus experts think of GEA Group
NPS responses are overwhelmingly positive, with most experts providing scores of 8–10. While these indicate strong advocacy, renewal intent is mixed: some high NPS respondents remain unwilling or uncertain about renewing. Most customers are in mature implementation stages, having used GEA’s equipment for more than one year. Feedback themes consistently highlight fast service, short lead times, and flexible product offerings, but some customers express uncertainty about future engagement. Overall Customer Sentiment: Positive
Who reviewed GEA Group
- C-Suite 40% (4)
- Director 20% (2)
- Manager 40% (4)
Employer names and spend open in the full report, along with the other 7 customers.
Everything 10 customers told us about GEA Group.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
60 Net Promoter Score, from 10 scored reviews- Promoters 6
- Passives 4
- Detractors 0
Cumulative NPS by month
+1 over 6 months- Nov 8
- Jan 8
- Feb 8
- Jun 8
- Jul 9
- Aug 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 60 across 1 companies.
Praised
- Exceptional Service Responsiveness
- Wide Selection and Availability
- Legacy Product Leadership
- Expanding Client Use Cases
Criticised
- Limitations Not Stated Explicitly
- Unclear Future Engagement
- Mixed Renewal Intent
- OffBoarding Indicator
What customers say
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 0% 1 answer
- 100% 1 answer
- 33% 3 answers
- 9/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
Report
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