Gemsons Precision Engineering

gemsons.com · Mumbai, India

Gemsons Precision Engineering is an Indian manufacturer of precision-machined components and assemblies, supplying CNC-turned, milled, and fabricated parts to industries such as oil & gas, aerospace, automotive, and industrial equipment. The company provides contract manufacturing services from prototyping through volume production, often working to customer specifications and export requirements. It generates revenue by producing and supplying these engineered components and assemblies on an order and long-term contract basis.

  • Manufacturing Execution & Quality
  • IT Consulting & Implementation
Revenue
$15.0M
Employees
250
Founded
1964
Headquarters
Mumbai, India

What 10 Arbolus experts think of Gemsons Precision Engineering

NPS scores are strongly positive, with 57% of respondents rating 9–10 and none reporting negative sentiment. Renewal intent is 100% positive among the subset who shared, all at high spend and advanced implementation. Stickiness is high: 71% have been customers for >1 year, with the remainder in pilot stages. Key sentiment themes are continuity, satisfaction with delivery, and strategic integration. Overall Customer Sentiment: Positive

Who reviewed Gemsons Precision Engineering

Total customers 10 10 current · 0 former
Reviews growth +10 in six months
Seniority of respondents
  • C-Suite 50% (5)
  • Director 30% (3)
  • Manager 20% (2)
Operations Generalist Manager NPS 9
Operations Manager C-Suite NPS 9
Strategy Partner C-Suite NPS 8 Undecided

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Sentiment

60 Net Promoter Score, from 10 scored reviews
  • Promoters 6
  • Passives 4
  • Detractors 0

Cumulative NPS by month

-1 over 3 months
  • Jun 10
  • Aug 8
  • Sep 9

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 60 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 75%
  • Will renew 3
  • Undecided 1
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 50% 2 answers
  • Director 100% 1 answer
  • Manager 100% 1 answer
  • 9/10 Average score from customers who will renew
  • 8/10 Average score from undecided customers

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