HarborIT
HarborIT is an IT managed services provider that offers cloud hosting, infrastructure management, and outsourced IT support to small and mid-sized businesses. The company typically provides services such as server hosting, backup and disaster recovery, and help desk support on a recurring subscription basis.
- Managed IT & Cloud Services
- Revenue
- $4.0M
- Employees
- 25
- Founded
- 2010
- Headquarters
- Boston, United States of America
What 5 Arbolus experts think of HarborIT
NPS scores range from 5 to 9, with moderately positive to neutral sentiment, especially from influencers. Renewal intent is high among mid spenders but mixed with higher spenders. Most respondents have used HarborIT for more than 1 year, showing strong stickiness. Key themes include long-term adoption, moderate satisfaction, and some renewal uncertainty among top spenders.Overall Customer Sentiment: Positive
Who reviewed HarborIT
- C-Suite 60% (3)
- Director 40% (2)
Employer names and spend open once the report publishes.
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Sentiment
-20 Net Promoter Score, from 5 scored reviews- Promoters 1
- Passives 2
- Detractors 2
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 50% 2 answers
- 100% 1 answer
- 8/10 Average score from customers who will renew
- 5/10 Average score from undecided customers
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