Hiscox (LON: HSX)
Hiscox is an international specialist insurance group that underwrites a range of commercial and personal insurance products, including professional liability, property, cyber, and high‑net‑worth personal lines, sold through brokers, partners, and direct channels. It serves small and mid-sized businesses, professionals, and affluent individuals across the UK, Europe, the US, and other markets. The company generates revenue primarily from insurance premiums and related investment income.
- Revenue
- $3.3B
- Employees
- 3,400
- Founded
- 1901
- Headquarters
- Londonderry County Borough, United Kingdom
What 5 Arbolus experts think of Hiscox (LON: HSX)
NPS scores across the responding pool show a moderate level of satisfaction, with a distribution between 7 and 8. Stickiness is high, as 100% of respondents report using the platform for over a year, indicating ongoing value and minimal churn within this sample. Renewal intent is sparsely reported, with one influential customer indicating uncertainty about renewing despite high annual spend.Thematic patterns suggest high stickiness but only moderate net promoter sentiment, and a risk of renewal indecision among high-value clients.Overall Customer Sentiment: Neutral
Who reviewed Hiscox (LON: HSX)
- C-Suite 20% (1)
- Director 40% (2)
- Manager 40% (2)
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Sentiment
0 Net Promoter Score, from 5 scored reviews- Promoters 0
- Passives 5
- Detractors 0
Cumulative NPS by month
+0 over 4 months- Feb 8
- Mar 8
- Apr 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 22 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 1 answer
- 7/10 Average score from undecided customers
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