Hitachi Data Systems

hitachivantara.com · Santa Clara, United States of America

Hitachi Vantara, formerly Hitachi Data Systems, is a data infrastructure and hybrid cloud solutions provider that offers storage systems, data management software, and analytics services to enterprises and public sector organizations. The company generates revenue through sales of hardware and software platforms, cloud and managed services, and professional consulting focused on data modernization and digital transformation. It serves industries such as financial services, manufacturing, telecom, and government globally.

  • Data Warehousing & Lakes
  • Cloud Infrastructure & Hosting
  • IT Consulting & Implementation
Revenue
$3.5B
Employees
12,000
Founded
1989
Headquarters
Santa Clara, United States of America

What 5 Arbolus experts think of Hitachi Data Systems

NPS distribution is strongly positive, with 80% of scores at or above 9 and only one notable detractor at 7. Renewal intent is split for Influencers, with some high spenders indicating non-renewal shortly after adoption, while Users show stable satisfaction. 100% report advanced implementation (over one year or just under), supporting stickiness, though churn exists among newer high-value customers. The dominant theme is strong advocacy among Users and early satisfaction, but renewal risk among some high spend Influencers remains.Overall Customer Sentiment: Positive

Who reviewed Hitachi Data Systems

Total customers 5 4 current · 1 former
Reviews growth +4 in six months
Seniority of respondents
  • C-Suite 80% (4)
  • Manager 20% (1)
Engineering Leader C-Suite NPS 9 Will renew
Engineering Leader Manager NPS 10
Engineering Leader C-Suite NPS 10 Not renewing

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Sentiment

80 Net Promoter Score, from 5 scored reviews
  • Promoters 4
  • Passives 1
  • Detractors 0

Cumulative NPS by month

-1 over 5 months
  • Feb 10
  • Mar 8
  • Jun 9
  • Jul 9
  • Aug 9

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 52 across 2 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 33%
  • Will renew 1
  • Undecided 0
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 33% 3 answers
  • 9/10 Average score from customers who will renew
  • 8.5/10 Average score from customers not renewing

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