Hitachi Data Systems
Hitachi Vantara, formerly Hitachi Data Systems, is a data infrastructure and hybrid cloud solutions provider that offers storage systems, data management software, and analytics services to enterprises and public sector organizations. The company generates revenue through sales of hardware and software platforms, cloud and managed services, and professional consulting focused on data modernization and digital transformation. It serves industries such as financial services, manufacturing, telecom, and government globally.
- Data Warehousing & Lakes
- Cloud Infrastructure & Hosting
- IT Consulting & Implementation
- Revenue
- $3.5B
- Employees
- 12,000
- Founded
- 1989
- Headquarters
- Santa Clara, United States of America
What 5 Arbolus experts think of Hitachi Data Systems
NPS distribution is strongly positive, with 80% of scores at or above 9 and only one notable detractor at 7. Renewal intent is split for Influencers, with some high spenders indicating non-renewal shortly after adoption, while Users show stable satisfaction. 100% report advanced implementation (over one year or just under), supporting stickiness, though churn exists among newer high-value customers. The dominant theme is strong advocacy among Users and early satisfaction, but renewal risk among some high spend Influencers remains.Overall Customer Sentiment: Positive
Who reviewed Hitachi Data Systems
- C-Suite 80% (4)
- Manager 20% (1)
Employer names and spend open once the report publishes.
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Sentiment
80 Net Promoter Score, from 5 scored reviews- Promoters 4
- Passives 1
- Detractors 0
Cumulative NPS by month
-1 over 5 months- Feb 10
- Mar 8
- Jun 9
- Jul 9
- Aug 9
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 52 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 33% 3 answers
- 9/10 Average score from customers who will renew
- 8.5/10 Average score from customers not renewing
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