HSO
HSO is a global business and technology consulting firm that designs, implements, and manages Microsoft-based ERP, CRM, data, and cloud solutions for mid-market and enterprise customers across industries such as professional services, retail, manufacturing, and public sector. The company generates revenue through consulting projects, systems integration, managed services, and ongoing application support. It focuses on modernizing clients’ operations and analytics using Microsoft Dynamics 365, Azure, and related platforms.
- IT Consulting & Implementation
- Enterprise ERP
- Business Intelligence & Dashboards
- Revenue
- $450.0M
- Employees
- 2,500
- Founded
- 1989
- Headquarters
- Gouda, Netherlands
What 20 Arbolus experts think of HSO
NPS scores are strong, with the majority of experts rating HSO between 8 and 10, and only a few outliers. Renewal intent skews positive, with most customers planning future use. Stickiness is high due to implementation depth and perceived switching risk. Core themes from expert feedback include consistent praise for platform reliability, unified service delivery, proactive and effective support, and contract/billing simplicity. Points of dissatisfaction are rare and linked mostly to implementation complexity or organizational change rather than the platform itself.Overall Customer Sentiment: Positive
Who reviewed HSO
- C-Suite 85% (17)
- Manager 15% (3)
Employer names and spend open in the full report, along with the other 17 customers.
Everything 20 customers told us about HSO.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
30 Net Promoter Score, from 20 scored reviews- Promoters 8
- Passives 10
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Jan 8
- Feb 8
- Mar 8
- Apr 8
- Jun 8
- Jul 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 30 across 1 companies.
Praised
- Exceptional Support and Proactive Monitoring
- Reliable and Stable Service
- Unified Billing and Contract Simplicity
- Expanding Unified Connectivity Offerings
Criticised
- Reduced Spend from Downsizing
- Emergent Competition in Managed SD-WAN
- Reputational Incidents
- Dependence on Provider Reputation
What customers say
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 67% 15 answers
- 8.7/10 Average score from customers who will renew
- 6.8/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Report
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