https://smartshift.com/
smartShift provides automated software modernization solutions that help enterprises migrate and transform legacy SAP systems to modern cloud and S/4HANA environments, using proprietary automation tools and services to reduce risk, cost, and project timelines. The company serves large and mid-sized organizations running SAP, including those in regulated and complex industries, and generates revenue through professional services, software licenses, and managed modernization offerings.
- IT Consulting & Implementation
- Business Process Management
- Cloud Infrastructure & Hosting
- Revenue
- $90.0M
- Employees
- 450
- Founded
- 2002
- Headquarters
- Boston, United States of America
What 24 Arbolus experts think of https://smartshift.com/
NPS distribution is moderately positive, with a cluster at 8–10 representing approximately 40% of responses. About 50% of respondents indicate clear renewal intent, with another 30% uncertain. Stickiness is high, as 65% have implemented the tool for over a year. Key themes include a split between highly satisfied renewers and a minority with low renewal intent tied to cost. Overall Customer Sentiment: Positive
Who reviewed https://smartshift.com/
- C-Suite 70% (17)
- Director 30% (7)
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Sentiment
4 Net Promoter Score, from 24 scored reviews- Promoters 7
- Passives 11
- Detractors 6
Cumulative NPS by month
-1 over 6 months- Feb 9
- Mar 8
- Jun 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 15 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 54%Plan to renew, by seniority
- 44% 9 answers
- 75% 4 answers
- 8/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by https://smartshift.com/ customers
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