ICF
ICF is a global consulting and technology services firm that provides advisory, analytics, digital, and program implementation services to government agencies, utilities, and commercial enterprises. The company works across domains such as energy, environment, public health, disaster recovery, and citizen services, combining subject-matter expertise with technology and data capabilities. It generates revenue through professional services contracts, long-term programs, and technology-enabled solutions engagements.
- IT Consulting & Implementation
- Digital & Marketing Agency Services
- Revenue
- $2.0B
- Employees
- 9,000
- Founded
- 1969
- Headquarters
- Reston, United States of America
What 12 Arbolus experts think of ICF
NPS scores are heavily skewed to the positive: 64% at 8 or higher, with several respondents rating 9. Renewal intent among high spenders is strong, particularly for those with over one year of use. Long-term adoption (over 80% of responses) dominates, while pilot phase accounts show greater uncertainty and some negative sentiment. Key theme: longevity and spend increase NPS and renewal. Overall Customer Sentiment: Positive
Who reviewed ICF
- C-Suite 75% (9)
- Director 17% (2)
- Manager 8% (1)
Employer names and spend open once the report publishes.
Tell us when the ICF report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
8 Net Promoter Score, from 12 scored reviews- Promoters 3
- Passives 7
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Dec 7
- Apr 7
- May 7
- Jun 8
- Jul 7
- Sep 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 17 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 60% 5 answers
- 50% 2 answers
- 0% 1 answer
- 7.3/10 Average score from customers who will renew
- 7.7/10 Average score from undecided customers
- 2/10 Average score from customers not renewing
Top alternatives
Most weighed by ICF customers
More in Data & Analytics and Consulting & Professional Services
Other companies in both categories with a customer report.
For people who use ICF
Do you use ICF at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 12 customers of ICF have already contributed
Takes a few minutes. Your identity stays anonymous.