Iconicx Critical Solutions
Iconicx Critical Solutions provides engineering, commissioning, and technology integration services for mission-critical facilities such as data centers and other high-availability infrastructure, helping owners and operators design, test, and maintain reliable building and power systems. The company generates revenue through professional services engagements, including consulting, testing, and ongoing support contracts for enterprise and institutional clients.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Revenue
- $18.0M
- Employees
- 80
- Founded
- 2014
- Headquarters
- Colorado Springs, United States of America
What 10 Arbolus experts think of Iconicx Critical Solutions
NPS distribution is positively skewed, with 57% rating 8 or above, though a minority reflect scores of 5 to 7. Renewal intent is mixed: among those reporting spend, 60% affirm renewal, 20% are unsure, and 20% decline renewal. Implementation is sticky, with 90% at more than one year of deployment and only one respondent at pilot. Satisfaction correlates strongly with higher spend, operational integration, and influencer role.Overall Customer Sentiment: Positive
Who reviewed Iconicx Critical Solutions
- C-Suite 80% (8)
- Director 20% (2)
Employer names and spend open once the report publishes.
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Sentiment
27 Net Promoter Score, from 11 scored reviews- Promoters 6
- Passives 2
- Detractors 3
Cumulative NPS by month
+0 over 3 months- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 27 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 67% 3 answers
- 50% 2 answers
- 9/10 Average score from customers who will renew
- 5/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
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