IKS health
IKS Health is a healthcare services and technology company that provides clinical documentation, revenue cycle management, care coordination, and practice management support to physician groups, health systems, and other care providers. It combines offshore and onshore clinical and operational teams with proprietary workflow and analytics tools to improve provider productivity, financial performance, and patient experience. The company generates revenue through long-term service contracts and technology-enabled outsourcing engagements with healthcare organizations.
- Revenue Cycle Management
- IT Consulting & Implementation
- Revenue
- $350.0M
- Employees
- 10,000
- Founded
- 2007
- Headquarters
- Mumbai, India
What 6 Arbolus experts think of IKS health
NPS scores cluster in the mid-to-high range, with 71% of responses at 7–9. Renewal intent is positive among lower spenders and mixed among the highest spenders, with uncertainty emerging in large-scale rollouts. Most users report implementations of more than one year, indicating strong platform stickiness. However, the emergence of not sure renewal sentiment indicates areas for improvement, particularly with enterprise clients.Overall Customer Sentiment: Positive
Who reviewed IKS health
- C-Suite 67% (4)
- Director 17% (1)
- Manager 17% (1)
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Sentiment
-16 Net Promoter Score, from 6 scored reviews- Promoters 0
- Passives 5
- Detractors 1
Cumulative NPS by month
+0 over 5 months- Jul 7
- Mar 8
- Apr 7
- Jul 7
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -16 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 67% 3 answers
- 7.5/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
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