Indena S.p.A.
Indena S.p.A. is an Italian company that researches, develops, and manufactures plant-derived active ingredients and botanical extracts for the pharmaceutical, nutraceutical, and personal care industries. It supplies standardized and proprietary ingredients used in drugs, dietary supplements, and cosmetics, generating revenue through B2B sales and long-term supply agreements with global manufacturers. The company also offers R&D, analytical, and regulatory support services related to botanical actives.
- IT Consulting & Implementation
- Revenue
- $350.0M
- Employees
- 1,000
- Founded
- 1921
- Headquarters
- Milan, Italy
What 14 Arbolus experts think of Indena S.p.A.
The NPS distribution shows a strong positive tilt: four scores of 10, four scores of 9, three scores of 8, and two scores of 7. Most users in the more advanced implementation stages report high satisfaction. Strong renewal intent is most evident in high-spend, long-term users, while pilot-phase users display more uncertainty. The stickiness profile is robust, with ~77% of respondents having used the tool for over one year. The main themes are value delivered over extended use and sustained customer satisfaction.Overall Customer Sentiment: Positive
Who reviewed Indena S.p.A.
- C-Suite 71% (10)
- Director 21% (3)
- Manager 7% (1)
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Sentiment
64 Net Promoter Score, from 14 scored reviews- Promoters 9
- Passives 5
- Detractors 0
Cumulative NPS by month
+0 over 3 months- Jan 9
- Apr 9
- Jul 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 64 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 2 answers
- 10/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
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