Informa
Informa is a global business-to-business information, events, and academic publishing group that organizes trade shows and conferences, provides specialist data and market intelligence, and publishes scholarly and professional content. It serves corporate, professional, and academic customers across sectors such as life sciences, finance, technology, and industrials, generating revenue primarily from event fees, subscriptions, data products, and publishing services.
- Revenue
- $3.3B
- Employees
- 11,000
- Founded
- 1998
- Headquarters
- Londonderry County Borough, United Kingdom
What 14 Arbolus experts think of Informa
NPS distribution is concentrated in the 7–9 range with two notable detractors at 4 and 5; majority of respondents are in the 'Promoter' or 'Passive' category. Renewal intent shows three 'Yes' responses, three 'Not Sure', and two 'No', pointing toward mixed but moderately positive sentiment. Most customers have implemented for over a year, indicating stickiness, though some recent pilots show early-stage evaluation. Key themes include consistent satisfaction post-implementation, but with renewal uncertainty especially among Influencers.Overall Customer Sentiment: Neutral to Moderately Positive
Who reviewed Informa
- C-Suite 57% (8)
- Director 43% (6)
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Sentiment
7 Net Promoter Score, from 14 scored reviews- Promoters 3
- Passives 9
- Detractors 2
Cumulative NPS by month
-1 over 6 months- Jan 8
- Feb 8
- Mar 8
- May 8
- Jun 7
- Jul 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 7 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 60% 5 answers
- 20% 5 answers
- 7.8/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
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