Insurance Insider
Insurance Insider is a subscription-based news and intelligence service focused on the global (re)insurance and specialty insurance markets, providing real-time news, analysis, data and insight for industry professionals, investors and advisors. It generates revenue primarily through paid subscriptions, advertising, events and related information services. Its coverage includes underwriting, broking, capital markets, M&A and regulatory developments across key insurance hubs worldwide.
- Revenue
- $15.0M
- Employees
- 80
- Founded
- 1996
- Headquarters
- Londonderry County Borough, United Kingdom
What 19 Arbolus experts think of Insurance Insider
NPS scores are consistently strong, with 71% giving NPS ≥8, and no scores below 4. Renewal intent is high among decision-makers, especially where spend exceeds $20,000 annually. Implementation stages reflect 70% long-term adoption, reinforcing stickiness and value. Qualitative feedback highlights Insurance Insider’s specialist data, actionable insights, and strong reputation as primary loyalty drivers. Price sensitivity and emerging AI-driven alternatives are noted as potential watchpoints for future sentiment. Overall Customer Sentiment: Positive
Who reviewed Insurance Insider
- C-Suite 62% (12)
- Director 31% (6)
- Manager 6% (1)
Employer names and spend open in the full report, along with the other 16 customers.
Everything 19 customers told us about Insurance Insider.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
15 Net Promoter Score, from 19 scored reviews- Promoters 8
- Passives 6
- Detractors 5
Cumulative NPS by month
+0 over 6 months- Dec 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 15 across 1 companies.
Praised
- Leverage AI for Market Discovery
- Expand Global and Specialized Data Coverage
- Drive Integration With Enterprise Research
- Specialist Depth and Timeliness
Criticised
- Credibility and Competitive Offerings
- Pricing Sensitivity and Redundancy
- AI and Data Platform Disruption
- Breadth and Depth Compared to AI and Data Platforms
What customers say
Renewal intent
Plan to renew 58%Plan to renew, by seniority
- 43% 7 answers
- 100% 3 answers
- 50% 2 answers
- 8.1/10 Average score from customers who will renew
- 6.8/10 Average score from undecided customers
Report
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