International Organization for Standardization (ISO)
The International Organization for Standardization (ISO) is an independent, non-governmental international body that develops and publishes voluntary consensus-based standards to support quality, safety, efficiency, and interoperability across industries worldwide. It brings together national standards bodies from member countries to create and maintain standards used by businesses, governments, and other organizations. ISO generates revenue primarily through membership fees, the sale and licensing of standards and related publications, and services such as training and conformity assessment support.
- Revenue
- $120.0M
- Employees
- 400
- Founded
- 1947
- Headquarters
- Vernier, Switzerland
What 8 Arbolus experts think of International Organization for Standardization (ISO)
NPS scores are predominantly positive, with 57% giving an NPS of 9 or higher, and two perfect 10s. Only one low score (4) was seen, linked to uncertainty in renewal. Influencers show both high and lower sentiment, indicating mixed experiences within this group. Most customers have advanced implementation stages (>1 year). Renewal intent is high among high spenders but includes areas of uncertainty for others. The data highlights that longevity with ISO correlates with positive sentiment.Overall Customer Sentiment: Positive
Who reviewed International Organization for Standardization (ISO)
- C-Suite 88% (7)
- Manager 12% (1)
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Sentiment
25 Net Promoter Score, from 8 scored reviews- Promoters 4
- Passives 2
- Detractors 2
Cumulative NPS by month
+4 over 5 months- Jan 4
- May 7
- Jul 7
- Aug 7
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 25 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 33% 3 answers
- 9/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
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