Intertek
Intertek Group plc is a global quality assurance and testing company that provides inspection, product testing, certification, and auditing services to industries such as consumer goods, energy, transportation, and healthcare. It helps clients ensure safety, regulatory compliance, and performance of products, assets, and supply chains through laboratory testing, on-site inspections, and certification programs. The company generates revenue by charging fees for its testing, inspection, certification, and related consulting services worldwide.
- IT Consulting & Implementation
- Revenue
- $4.2B
- Employees
- 46,000
- Founded
- 1885
- Headquarters
- Londonderry County Borough, United Kingdom
What 95 Arbolus experts think of Intertek
NPS scores cluster predominantly in the 7–10 range, with several respondents giving top marks and only one reporting strong negative sentiment. High NPS is correlated with those citing regulatory and global capability needs, while lower scores reflect concerns about premium pricing and turnaround variability. Renewal intent is stronger among high spenders and critical compliance roles. Stickiness is high among multinational customers due to regulatory reliance and global project continuity. The main expert themes emphasize reliability, technical trust, and value in regulated workflows, but note frustrations with digital ease-of-use and cost.Overall Customer Sentiment: Positive
Who reviewed Intertek
- C-Suite 61% (58)
- Director 25% (24)
- Manager 14% (13)
Employer names and spend open in the full report, along with the other 92 customers.
Everything 95 customers told us about Intertek.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
26 Net Promoter Score, from 95 scored reviews- Promoters 37
- Passives 46
- Detractors 12
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 28 across 6 companies.
Praised
- Expansion of Sustainability and Supply Chain Assurance
- Digital Platform and Reporting Improvements
- AI-Enabled Compliance and Risk Modelling
- Global Recognition and Regulatory Acceptance
Criticised
- Premium Pricing
- Digital Platform Usability
- Turnaround Times and Bureaucracy
- Competitive Lab Availability and Technical Support
What customers say
Renewal intent
Plan to renew 53%Plan to renew, by seniority
- 50% 22 answers
- 73% 11 answers
- 29% 7 answers
- 8.3/10 Average score from customers who will renew
- 7.8/10 Average score from undecided customers
- 5.9/10 Average score from customers not renewing
Top alternatives
Most weighed by Intertek customers
Report
More in Consulting & Professional Services and Security & Compliance
Other companies in both categories with a customer report.
For people who use Intertek
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