ITC Limited
ITC Limited is an Indian conglomerate with diversified businesses spanning fast-moving consumer goods, hotels, paperboards and packaging, agri-business, and information technology. It generates revenue primarily through the manufacture and sale of branded packaged foods, personal care products, cigarettes, and other consumer goods, as well as hospitality services, paper and packaging solutions, agricultural trading, and IT services. The company serves retail consumers, enterprises, and institutional customers in India and international markets.
- IT Consulting & Implementation
- Mid-Market & SMB ERP
- Revenue
- $11.0B
- Employees
- 36,000
- Founded
- 1910
- Headquarters
- Kolkata, India
What 6 Arbolus experts think of ITC Limited
NPS scores are uniformly high, with 100% of responses at 7 or above. 83% of the pool have used the product for over 1 year, signaling durability and satisfaction. Patterns show extremely strong user sentiment without notable negative signals. Renewal and spend intent are unreported, limiting analysis on churn or budget trends. Overall Customer Sentiment: Positive
Who reviewed ITC Limited
- C-Suite 83% (5)
- Director 17% (1)
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Sentiment
66 Net Promoter Score, from 6 scored reviews- Promoters 4
- Passives 2
- Detractors 0
Cumulative NPS by month
+1 over 4 months- Jan 8
- Feb 9
- May 9
- Jul 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 66 across 1 companies.
Written answers and themes publish with the full report.
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