JLL
JLL (Jones Lang LaSalle) is a global commercial real estate services and investment management firm that advises corporate, investor, and public-sector clients on leasing, property and facility management, capital markets, project development, and related real estate strategies. The company generates revenue through transaction fees, property and facilities management contracts, advisory services, and investment management fees. It serves clients across office, industrial, retail, residential, and specialty real estate sectors worldwide.
- IT Consulting & Implementation
- Revenue
- $21.2B
- Employees
- 108,000
- Founded
- 1999
- Headquarters
- Chicago Loop, United States of America
What 16 Arbolus experts think of JLL
NPS scores are strongly positive: 38% gave 9, 15% gave 10, with only a single low score of 5. Renewal intent is split: 38% are certain to renew, 46% are not sure, and 8% will not renew. Stickiness is distributed: 46% on platform more than a year, 31% less than a year, 8% onboarding, 15% offboarding or pilot. Key themes include high satisfaction among long-term users, yet uncertainty in renewal intent among high spenders.Overall Customer Sentiment: Positive
Who reviewed JLL
- C-Suite 53% (8)
- Director 20% (3)
- Manager 27% (4)
Employer names and spend open once the report publishes.
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Sentiment
43 Net Promoter Score, from 16 scored reviews- Promoters 9
- Passives 5
- Detractors 2
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 43 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 42%Plan to renew, by seniority
- 60% 5 answers
- 33% 3 answers
- 33% 3 answers
- 0% 1 answer
- 8.4/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
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