John Wiley Publishing & Media

tcs.com · Mumbai, India

Tata Consultancy Services (TCS) is a global IT services, consulting, and business solutions company that provides custom software development, systems integration, outsourcing, and digital transformation services to enterprises and governments across industries. It generates revenue primarily through long-term IT services contracts, managed services, and consulting engagements.

  • IT Consulting & Implementation
  • Managed IT & Cloud Services
  • Cybersecurity Services
Revenue
$29.0B
Employees
620,000
Founded
1968
Headquarters
Mumbai, India

What 99 Arbolus experts think of John Wiley Publishing & Media

99 customers have reviewed John Wiley Publishing & Media so far. The full customer report is in progress and publishes once enough customers have been interviewed in depth.

Who reviewed John Wiley Publishing & Media

Total customers 99 94 current · 5 former
Reviews growth +67 in six months
Seniority of respondents
  • C-Suite 73% (72)
  • Director 18% (18)
  • Manager 9% (9)
Founder C-Suite NPS 9
Operations Partner Manager NPS 9 Not renewing
Strategy Leader Manager NPS 8

Employer names and spend open once the report publishes.

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Sentiment

-5 Net Promoter Score, from 99 scored reviews
  • Promoters 23
  • Passives 48
  • Detractors 28

Cumulative NPS by month

+0 over 6 months
  • May 7
  • Jun 7
  • Jul 7
  • Aug 7
  • Sep 7
  • Oct 7

Net Promoter Score across 4 reviews, accumulated up to each month. Category median 18 across 4 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 46%
  • Will renew 21
  • Undecided 15
  • Not renewing 10

Plan to renew, by seniority

  • C-Suite 46% 37 answers
  • Director 57% 7 answers
  • Manager 0% 2 answers
  • 8/10 Average score from customers who will renew
  • 5.8/10 Average score from undecided customers
  • 5.6/10 Average score from customers not renewing

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