KAFKA

kafkacp.com.br · São Paulo, Brazil

Kafka is a Brazilian technology consulting and services firm that specializes in implementing and supporting enterprise software platforms, with a focus on SAP solutions and related IT infrastructure for mid-sized and large organizations. The company provides consulting, systems integration, and managed services to help clients design, deploy, and optimize their business systems. Its revenue comes from professional services projects, ongoing support contracts, and related IT services fees.

IT Consulting & Implementation
Managed IT & Cloud Services

Listed in

Revenue: $8.0M
Employees: 80
Founded: 2014
Headquarters: São Paulo, Brazil

What 7 Arbolus experts think of KAFKA

NPS scores range from 7 to 10, with a majority of scores in the 8-10 range, indicating generally positive customer sentiment. Renewal intent is highly positive, with 5 out of 7 experts indicating clear intention to renew and only one unsure about continuation. Stickiness is pronounced among long-term adopters, as 86% of customers are beyond pilot stage. Key quantitative themes are strong satisfaction from high spenders and seasoned users. Overall Customer Sentiment: Positive

Who reviewed KAFKA

Total customers 7 6 current · 1 former

Reviews growth +3 in six months

Seniority of respondents

C-Suite 71% (5)
Director 29% (2)

Engineering Leader C-Suite NPS 9 Will renew Submitted Oct 2025

Data Leader C-Suite NPS 7 Submitted Jun 2026

Founder C-Suite NPS 9 Will renew Submitted May 2026

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Sentiment

42 Net Promoter Score, from 7 scored reviews

Promoters 3
Passives 4
Detractors 0

Cumulative NPS by month

-2 over 6 months

Oct 10
Nov 9
Dec 9
Apr 9
May 9
Jun 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 42 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 83%

Will renew 5
Undecided 1
Not renewing 0

Plan to renew, by seniority

C-Suite 75% 4 answers
Director 100% 2 answers

8.8/10 Average score from customers who will renew
8/10 Average score from undecided customers

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