Kearney

kearney.com · Chicago Loop, United States of America

Kearney is a global management consulting firm that advises corporations, governments, and non-profits on strategy, operations, organization, and transformation. It serves clients across industries such as consumer, financial services, healthcare, industrials, and technology, generating revenue through project-based consulting fees and longer-term advisory engagements. The firm provides services including strategic planning, performance improvement, supply chain optimization, and digital transformation support.

  • IT Consulting & Implementation
Revenue
$1.8B
Employees
5,000
Founded
1926
Headquarters
Chicago Loop, United States of America

What 8 Arbolus experts think of Kearney

NPS scores are consistently high, with 50% of insights at 8 or above and another 25% at 9 or 10, indicating strong customer satisfaction. 50% report definite renewal intent, all among high and mid spenders, while 25% are not sure and 12.5% indicate no renewal. All customers have over one year of implementation, signifying entrenched usage. Positive correlation is observed between long-term use, higher spend, and sentiment, with dissatisfaction isolated to one finance sector respondent.Overall Customer Sentiment: Positive

Who reviewed Kearney

Total customers 8 6 current · 2 former
Reviews growth +7 in six months
Seniority of respondents
  • C-Suite 75% (6)
  • Director 12% (1)
  • Manager 12% (1)
Engineering Leader C-Suite NPS 8
Engineering Leader C-Suite NPS 10
Finance Leader Director NPS 5 Not renewing

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Sentiment

25 Net Promoter Score, from 8 scored reviews
  • Promoters 3
  • Passives 4
  • Detractors 1

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 40%
  • Will renew 2
  • Undecided 2
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 67% 3 answers
  • Director 0% 1 answer
  • Manager 0% 1 answer
  • 9/10 Average score from customers who will renew
  • 7.5/10 Average score from undecided customers
  • 5/10 Average score from customers not renewing

For people who use Kearney

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