Jacobs
Jacobs is a global professional services firm that provides consulting, engineering, design, construction management, and technology-enabled solutions for clients in sectors such as infrastructure, transportation, water, environmental, energy, life sciences, and national security. The company serves government agencies, utilities, and private enterprises, generating revenue through project-based contracts, long-term service agreements, and strategic advisory engagements. Jacobs increasingly integrates digital, data, and cybersecurity capabilities into its traditional engineering and program management offerings.
- IT Consulting & Implementation
- Cybersecurity Services
- Managed IT & Cloud Services
- Revenue
- $16.0B
- Employees
- 60,000
- Founded
- 1947
- Headquarters
- Dallas, United States of America
What 41 Arbolus experts think of Jacobs
Net Promoter Score (NPS) is consistently high, with the majority of experts giving scores between 8 and 10. Renewal intent is strong among high spenders and those with more than one year of implementation. Stickiness is demonstrated by long-term use and a critical role in operations, especially in regulated and complex environments. Expert feedback highlights the essential nature of Jacobs’ platform for safety, compliance, and productivity initiatives, with only minor concerns regarding onboarding friction and hardware dependencies.Overall Customer Sentiment: Positive
Who reviewed Jacobs
- C-Suite 73% (30)
- Director 12% (5)
- Manager 15% (6)
Employer names and spend open in the full report, along with the other 38 customers.
Everything 41 customers told us about Jacobs.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
36 Net Promoter Score, from 41 scored reviews- Promoters 20
- Passives 16
- Detractors 5
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 36 across 1 companies.
Praised
- Mission-Critical Compliance Enforcement
- Elimination of Gate Bottlenecks
- Real-Time Audit Readiness
- AI-Driven Predictive Safety
Criticised
- Dependency on Site Infrastructure
- Complex Setup for Advanced Rules
- Onboarding Friction
- AI-Powered Competitive Solutions
What customers say
Renewal intent
Plan to renew 39%Plan to renew, by seniority
- 38% 13 answers
- 50% 2 answers
- 33% 3 answers
- 9/10 Average score from customers who will renew
- 7.8/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Report
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