Intertrust

intertrustgroup.com · Amsterdam-Zuidoost, Netherlands

Intertrust Group is a global provider of corporate, fund, capital markets and private wealth services, helping clients with entity formation, administration, regulatory compliance, and fiduciary support across multiple jurisdictions. It serves private equity firms, asset managers, multinational corporations, financial institutions, and high-net-worth individuals, generating revenue through recurring administration, governance, and compliance service fees. The company also offers technology-enabled solutions to support cross-border structures, reporting, and regulatory obligations.

  • IT Consulting & Implementation
Revenue
$650.0M
Employees
4,200
Founded
1952
Headquarters
Amsterdam-Zuidoost, Netherlands

What 5 Arbolus experts think of Intertrust

NPS distribution ranges from 5 to 10, with the majority in the 6–8 range, signaling generally positive sentiment but some areas for improvement. Notably, the only disclosed renewal intent includes one 'Yes' (mid spender, NPS 8) and one 'Not Sure' (high spender, NPS 5), suggesting stronger stickiness among smaller clients. Most users have been with Intertrust for more than one year, reflecting institutional entrenchment. Overall sentiment is bolstered by long-term adoption, but mixed renewal intent among high spenders is a watchpoint.Overall Customer Sentiment: Neutral to Positive

Who reviewed Intertrust

Total customers 5 5 current · 0 former
Reviews growth +4 in six months
Seniority of respondents
  • C-Suite 75% (4)
  • Director 25% (1)
Executive Not specified NPS 8 Will renew
Operations Leader C-Suite NPS 8
Operations Leader Director NPS 6

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Sentiment

-40 Net Promoter Score, from 5 scored reviews
  • Promoters 0
  • Passives 3
  • Detractors 2

Cumulative NPS by month

-1 over 4 months
  • Oct 8
  • Apr 8
  • May 7
  • Jul 7

Net Promoter Score across 2 reviews, accumulated up to each month. Category median -34 across 2 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 50%
  • Will renew 1
  • Undecided 1
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 0% 1 answer
  • Not specified 100% 1 answer
  • 8/10 Average score from customers who will renew
  • 5/10 Average score from undecided customers

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